Cancellation
& No Show Policy

We all get busy, and I understand that special circumstances are unavoidable and cancellation of all or part of your appointment may be necessary. If you find yourself unable to keep an appointment or need to adjust your requirements, I kindly request at least 24 hours notice. This courtesy enables me to schedule another client at this time. If 24 hours notice isn’t given, there will be a charge of 50% of your appointment cost. If you simply do not show up, you will be charged 100% of the booked appointment. This will need to be paid before another booking can be made, and future bookings may need to be paid in advance if it happens continuously.

Reminder Texts will normally be sent out 48hrs prior to appointments, but ultimately it is your responsibility to remember the appointment you booked for yourself and reply asap to confirm or change.  If you are unwell at all, or have household members who are sick, please reschedule your appointment. I will understand and be happy to try and help out with times, rather than have to close due to being unwell.

Otherwise as cancellations and ‘no shows’ have a significant impact on me, I need to enforce my cancellation policy and trust you understand and support my need to do so.  

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